Privacy Policy

VirtualPea (“we” or “us”) respects the privacy of our clients and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our website and services.

1. Information We Collect

We collect several types of information to provide our services and operate our website effectively:

Information You Provide: This includes personal information you submit when contacting us, requesting services, or creating an account. This may include your name, email address, phone number, company name, and any technical details relevant to your requests.
Usage Data: We may collect data about how you use our website, such as the pages you visit, the features you use, and the duration of your visit. This information is collected through cookies and similar tracking technologies.

2. Use of Your Information

We use the information we collect for the following purposes:

• To provide and improve our services: We use your information to deliver the technical support and automation services you request, communicate with you about your requests, and improve the overall quality of our services.
• To personalize your experience: We may use your information to personalize your experience on our website and tailor our services to your specific needs.
• To send you marketing communications (with your consent): We may use your information to send you marketing communications about our services, but only with your prior consent. You can opt-out of receiving these communications at any time.
• To operate our website: We use your information to operate and maintain our website and improve its functionality.
  To comply with law: We may disclose your information if required by law or to comply with a legal obligation.

3. Sharing Your Information

We will not share your personal information with third parties except in the following limited circumstances:

With service providers: We may share your information with third-party service providers who help us deliver our services, such as secure remote access platforms or project management tools. These providers will only be given access to the information necessary to perform their services and are obligated to protect your information.
To comply with law: We may disclose your information if required by law or to comply with a legal obligation.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies

We use cookies and similar tracking technologies to collect and store certain information about your use of our website. Cookies are small data files that are placed on your device when you visit a website. You can disable cookies in your browser settings, but this may limit your ability to use certain features of our website.

6. Your Rights

You have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate information
• The right to request the erasure of your information
• The right to restrict the processing of your information
• The right to object to the processing of your information
• The right to data portability
  If you wish to exercise any of these rights, please contact us using the information below.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised Policy on our website.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info @ virtualpea dot com.