Terms of Service

VirtualPea (“we” or “us”) provides technical support and automation services to help businesses run smoothly. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website or services, you agree to be bound by these Terms.

1. Acceptance of Terms

These Terms constitute a binding agreement between you (“Client”) and VirtualPea. By accessing or using our website or services, you acknowledge that you have read and understood these Terms and agree to be bound by them.

2. Description of Services

We offer a range of technical support services, including:

Troubleshooting hardware and software issues
Resolving network connectivity problems
Providing user assistance
Setting up automation tools to improve efficiency (e.g., email automation, data backup automation)
System administration (may be offered as an add-on service)
Cybersecurity assistance (basic practices)

3. Service Levels (if applicable)

We may offer different service level tiers with varying response times, included services, and monitoring options. Please inquire about specific details of each tier.

4. Service Delivery

We deliver services primarily through:

Remote Support Tools: We utilize secure remote access tools to diagnose and resolve issues directly on your computer systems.
Phone Support: Our team is available to answer your questions and troubleshoot issues over the phone.
On-Site Support (if applicable): For complex issues requiring physical presence, on-site visits can be arranged at an additional charge.

5. Client Responsibilities

You are responsible for:

Providing clear descriptions of technical issues and desired outcomes.
Granting us necessary access to your computer systems when using remote support tools.
Providing accurate and complete information about your systems and needs.
Cooperating with us in resolving technical issues.
Complying with all applicable laws and regulations when using our services.

6. Fees and Payment

We offer flexible pricing options, including hourly rates, packages, and retainers. Please inquire about specific pricing details.
Payment terms are specified in our proposals or service agreements. Late payment fees may apply.

7. Term and Termination

Our service agreements typically have no minimum commitment period. However, either party may terminate the agreement with written notice (email or physical mail).

We reserve the right to terminate service for non-payment, violation of these Terms, or any other reason we deem appropriate.

8. Warranties and Disclaimers

We use our best efforts to deliver the services as described. However, we cannot guarantee the complete resolution of all technical issues or the complete prevention of future problems. Our services are provided “as is” and without warranties of any kind, express or implied.

9. Limitations of Liability

Our liability is limited to the cost of the services provided. We will not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to our services.

10. Confidentiality

We will maintain the confidentiality of your non-public information. You agree to maintain the confidentiality of our confidential information.

11. Force Majeure

We will not be liable for any delays or failures in performance due to causes beyond our reasonable control, such as acts of God, war, terrorism, strikes, or natural disasters.

12. Dispute Resolution

Any dispute arising out of or relating to these Terms will be settled by arbitration or court of Georgia.

13. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

14. Updates to these Terms

We may update these Terms from time to time. We will notify you of any changes by posting the revised Terms on our website.

15. Governing Law

These Terms will be governed by and construed in accordance with the laws of the State of Georiga.

16. Contact Us

If you have any questions about these Terms, please contact us at info @ virtualpea dot com.